This Privacy Policy explains how Kipp’s Computer Service and Repair LLC (“we,” “us,” or “our”) collects, uses, and protects information provided when you use our services, website, or communicate with us.

Information We Collect

We may collect the following information:

Personal Information

Name
Phone number
Email address
Physical address
Billing or payment details (invoicing only)

Technical Information

Device information
IP address
Service tickets
Login usernames for setup (only when provided)

Service-Related Information

System configuration
Installation details
Requested support history

We do not knowingly collect sensitive personal information unless it is required to complete a job or assist with a service request.

How We Use Information

We use collected information to:

Provide services, support, repairs, or installations
Schedule and confirm appointments
Process payments and invoices
Send service updates or maintenance reminders
Maintain troubleshooting history
Improve service delivery

We do not sell personal information.

How We Store and Protect Information

We use physical, technical, and administrative safeguards to protect data including:

Password protected accounts
Encrypted email systems when required
Limited access to internal systems

Retention varies based on service and legal requirements.

Payment Information

Payments are processed securely using either invoicing platforms or third-party processors. Full payment card details are not stored by us.

Sharing and Disclosure

We may share information only in the situations below:

When a customer authorizes it
When required to facilitate manufacturer warranties
When required by law, court order, or legal authority
With trusted subcontractors working directly on a scheduled job

Third-party vendors must maintain confidentiality and follow industry-standard security practices.

Access and Data Requests

Customers may request:

Copies of stored personal data
Corrections to inaccurate data
Requests may require identity verification for security purposes.

Third-Party Services

We may reference or configure systems such as:

Microsoft accounts
VoIP platforms
Managed Service software
Security camera cloud services

Their individual terms apply, and customers should review their privacy policies separately.

Children’s Information

Services are not marketed toward children and we do not knowingly collect data from anyone under 18 without parental involvement.

What Customers Can Expect from Our Text Messages

We send text messages to confirm and remind you about appointments, notify you about upcoming work, provide invoice or payment updates, deliver service status updates, and occasionally send limited promotions or special offers. Message frequency varies based on your service activity and appointments.

How to Opt Out or Get Help

To stop receiving text messages, reply “STOP” to any message. If you need assistance, reply “HELP” or contact us at (205) 265-1220. Message and data rates may apply.

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Privacy policy

Last Updated: 12/07/2025

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